#### *1. Processing Time*
– All orders require *3–7 business days* for processing and quality checks before dispatch.
– Excludes weekends (Saturday/Sunday) and Indian public holidays.

#### *2. Shipping Methods & Timelines*
– *Domestic Shipping (India Only):*
– Delivered via reputed logistics partners (e.g., Delhivery, DTDC, XpressBees).
– *Estimated Delivery:* 7–15 business days after dispatch (subject to regional logistics).
– *International Shipping:*
– Currently *not available*.

#### *3. Order Tracking*
– Tracking details are emailed/SMS to the provided contact information upon dispatch.
– Customers may track orders via the courier partner’s portal using the supplied tracking ID.

#### *4. Shipping Fees*
– *Prepaid Orders:* *Free shipping* across India.
– *COD Orders:* ₹100 advance booking fee (non-refundable) + shipping charges included in the final payment.

#### *5. Delivery Responsibilities*
– *Address Accuracy:* Ensure delivery address is complete and error-free. We are not liable for failed deliveries due to incorrect addresses.
– *Re-attempts:* Logistics partners typically attempt delivery twice. Failed deliveries will be returned to us, with refunds issued (minus ₹100 COD fee if applicable).
– *Proof of Delivery:* Signatures/PIN verification at delivery confirm acceptance of the product in good condition.

#### *6. Shipping Damage Claims*
– *Immediate Action Required:*
– Record an *unboxing video* showing the sealed package, tamper-proof tape, and damaged product.
– Email the video + order details to *uniquestore24.in@gmail.com within 48 hours of delivery*.
– *Replacement:* Approved claims result in a free replacement (subject to stock availability).
– *Denied Claims:* No replacement if unboxing video is missing, late, or inconclusive.

#### *7. Delays & Force Majeure*
– Delays due to natural disasters, strikes, customs, or logistics partner failures are beyond our control.
– Customers will be notified of significant delays via email/SMS.

#### *8. Restrictions*
– We reserve the right to cancel orders from regions with frequent delivery failures or fraudulent activity.

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### *Key Points for Customers:*
– 📦 *COD Orders:* Pay ₹100 advance + full balance at delivery.
– 📧 *Tracking:* Check email/SMS for updates after dispatch.
– 🎥 *Damage?* Submit unboxing video within *48 hours* for replacement.
– ⏳ *Delays?* Contact logistics partner first, then email us with tracking ID.

*Contact for Shipping Issues:*
– Email: uniquestore24.in@gmail.com
– Phone: 9241720553 (10 AM–6 PM IST)

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This policy aligns with your T&C’s clauses on *Order Processing* (Section 3), *Shipping* (Section 4), and *Replacements* (Section 5), while clarifying responsibilities and procedures for customers.