FAQs

Here’s a comprehensive FAQ page for uniquestore24, based on your policies:

**Frequently Asked Questions (FAQ) – uniquestore24**
**Last Updated:** [Insert Date]

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### **Orders & Payments**
**Q1: What payment methods do you accept?**
We accept both prepaid payments (credit/debit cards, net banking, digital wallets) and Cash on Delivery (COD) for advance bookings.

**Q2: Are there extra charges for COD?**
Yes, a ₹100 advance booking fee applies to COD orders. This fee is non-refundable even if you request a replacement later.

**Q3: Is there a fee for prepaid orders?**
No – prepaid orders have zero processing fees. Payment is securely handled via Razorpay’s encrypted gateway.

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### **Shipping & Delivery**
**Q4: How long does delivery take?**
All orders ship within **3–7 business days**. You’ll receive a tracking number via email once dispatched.

**Q5: Do you ship internationally?**
Currently, we only ship within India.

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### **Returns & Replacements**
**Q6: What if my watch arrives damaged?**
We offer **free replacements** if:
1. You provide a clear unboxing video showing the damage and packaging
2. The video is shared within **48 hours** of delivery
*(Note: COD advance fee remains non-refundable)*

**Q7: Can I return a watch if I don’t like it?**
No. We don’t accept returns or exchanges for buyer’s remorse, sizing issues, or color preferences.

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### **Warranties**
**Q8: What warranty do I get?**
– **3 months:** Most watches
– **6 months:** Japanese models
– **12 months:** Select watches (specified in product details)

**Q9: What voids the warranty?**
Tampering, mishandling, water damage, or misuse. Physical impacts and battery replacements also void coverage.

**Q10: How do I claim warranty?**
Email uniquestore24.in@gmail.com with:
– Order number
– Video/photos of the defect
– Original purchase details

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### **Privacy & Security**
**Q11: Is my payment information safe?**
Yes! We use SSL encryption and never store your card details. Payments are processed via Razorpay’s secure gateway.

**Q12: Do you sell customer data?**
Never. We only share minimal details with shipping partners or legal authorities if required.

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### **Contact & Support**
**Q13: How do I contact you?**
– **Email:** uniquestore24.in@gmail.com (fastest response)
– **Phone:** 9241720553 (10 AM – 6 PM IST)
– **Addresses:**
» *Operational Office:* Mohammad Ali Road, Mumbai 400003
» *Registered Office:* Near Sultanganj Thana, Patna, Bihar 800006

**Q14: What details should I include when emailing?**
Always mention your order number, watch model, and attach supporting media (videos/photos).

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**Q15: Can I modify/cancel my order?**
Only if requested within 1 hour of placement. Email us immediately with your order number.

**Q16: Do you offer repairs?**

However, we have our private mechanic to repair the watches if it has machinery defect or issue which is chargable in nature 

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**Still have questions?**
Reach out at uniquestore24.in@gmail.com or call 9241720553.
*We respond within 24 business hours.*

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